🛑 Card Not Working at the Dispensary?
Follow these simple steps to restore access:
✅ Step 1: Check Your Card Dates
Look at the Issue Date and Expiration Date on your card.
If the card is expired or outside the valid date range, it will not work.
→ You’ll need to get a currently dated card to regain access.
If your dates are current, move on to the next step.
💳 Step 2: Check for Annual Payment
Even if you’ve been certified, you must complete your annual payment with the Pennsylvania Department of Health (PADOH) to stay active.
📬 Step 3: Update Your Mailing Address (If Needed)
Once logged in:
Go to your Profile Settings and update your mailing address if anything has changed.
(Incorrect addresses can cause delays with receiving your card.)
🔄 Step 4: Check Your Card Status
Still in your Profile Settings:
Look for the “Card Status” box.
You should see your status as either Active or Inactive.
On the right, you’ll see your Payment Due Date.
🕒 If that date has passed, your card has been turned off by the state until you pay.
💵 Step 5: Make Your Annual Payment
Go to the “Make Payment” tab in your account.
Complete the transaction — this is required every year, even if you expect your payment to be waived.
Once completed:
Your payment screen will say “No Payment Due”.
Return to your Profile Settings and check that your Card Status now says “ACTIVE.”
✅ You’re All Set!
Your card should now work at the dispensary. If you’re still having issues after following these steps, contact us here for help.