❓ Need Help?

Please check our Knowledge Base below to find answers to the most common issues.
We’ve included direct links and quick guides to help you resolve your issue as quickly as possible.

🔗 State Program Links

• Pennsylvania Department of Health (PA DOH)

• West Virginia Office of Medical Cannabis (WVOMC)

🪪 Certification & Renewal

• How to Apply for a New Certification

• How to Renew Your Certification

• I need to Renew with the Doctor

💳 Card Issues

• I Didn’t Receive My Card

• Where’s My Card?

• Card Isn’t Working at the Dispensary – PA

• I Don’t See My New Certificate

🔐 Portal & Account Help

• I Can’t Get Into My Portal

• I No Longer Have Access to the Email I Used to Register

• I Need to Change My Name

• I Need to Make My Annual Fee Transaction with the state

💊 Pharmacist Support

• Pharmacist Guidance

⚠️ Report an Issue

• Report an Adverse Reaction

🆘 Still Need Help?